IT Specialist

TL;DR

IT Specialist: Providing comprehensive technical support and infrastructure maintenance for local office operations with an accent on hardware troubleshooting, workstation deployment, and network management. Focus on ensuring seamless IT service delivery, managing asset inventory, and supporting workplace collaboration technology.

Location: Taipei, Taiwan (Onsite)

Company

hirify.global is an AI-native Agentic AI as a Service company that empowers businesses through cutting-edge AdTech and MarTech solutions, operating globally with a focus on autonomous decision-making.

What you will do

• Provide face-to-face and remote technical support for hardware, software, and mobile devices.
• Manage the full lifecycle of workstations, including imaging, deployment, and secure asset reclamation.
• Maintain local server rooms and network infrastructure, acting as local support for remote systems teams.
• Troubleshoot and maintain workplace collaboration tools, including Zoom Rooms and AV equipment.
• Manage local IT asset inventory and coordinate with vendors for repairs and facility needs.
• Document and resolve support requests within the ITSM tool while adhering to SLAs.

Requirements

• 3+ years of experience in desktop support, helpdesk, or technical field support.
• Deep familiarity with Windows 10/11 and macOS environments.
• Hands-on experience diagnosing and repairing laptops, printers, and mobile devices.
• Solid understanding of TCP/IP, DNS, DHCP, Wi-Fi, and structured cabling.
• Experience with Google Workspace, Microsoft 365, Active Directory, and MDM tools like Intune or Jamf.
• Exceptional communication and problem-solving skills.

Nice to have

• Relevant certifications such as CompTIA A+, Network+, or Jamf Certified Tech.
• Experience supporting executive-level personnel.