Specialist, Concierge Services (SaaS)

TL;DR

Specialist, Concierge Services (SaaS): Providing personalized technical and consultative support for hirify.global's Enterprise product suite with an accent on client onboarding and platform troubleshooting. Focus on maintaining high CSAT/SLA standards, managing inbound queues, and collaborating cross-functionally to enhance the end-user experience.

Location: Manila, Philippines

Company

hirify.global is a leading global enterprise agentic marketing platform focused on AI-first brand visibility and search for recognized brands.

What you will do

• Provide 100% field-user facing support via phone and email, including 1:1 training.
• Troubleshoot platform and client-specific inquiries while adhering to SLA requirements.
• Interpret customer requests to tailor communication and exceed client expectations.
• Collaborate cross-functionally with Client Success, Engineering, and Product teams to surface trends.
• Meet monthly targets for Quality Assurance (QA), Customer Satisfaction (CSAT), and productivity.
• Ideate and scale new operational efficiencies for the Concierge Services department.

Requirements

• BA/BS degree or similar college-level education.
• Interest in pursuing a career in Services within the SaaS space.
• Experience in customer-facing roles such as retail, hospitality, or online support.
• Ability to analyze and understand complicated and abstract ideas creatively.
• Excellent written and verbal communication skills.
• Strong computer proficiency and ability to adapt quickly to new programs.

Culture & Benefits

• Results-driven and engaging culture with opportunities for increased scope and responsibility.
• Meaningful professional development enabling growth alongside company innovation.
• Equal opportunity employer committed to diversity, inclusion, and accessibility.
• Supportive environment that rewards high performance with expanded opportunities.