Customer Protection Associate (Fintech)

TL;DR

Customer Protection Associate (Fintech): Monitoring and reviewing global money transfer transactions to identify and mitigate fraudulent activities with an accent on AML, KYC, and risk management. Focus on conducting investigations, verifying customer identities, and ensuring regulatory compliance while maintaining a high-quality user experience.

Location: Onsite in Mandaluyong City, Manila, Philippines

Company

hirify.global is a global financial services company providing secure and reliable digital money transfer services to customers worldwide.

What you will do

• Review transactions and identify fraudulent activities such as account takeovers, friendly fraud, and theft.
• Identify suspicious patterns related to AML (Anti-Money Laundering) and other high-risk behaviors.
• Contact customers and banking institutions to verify payment information and ensure legitimate transactions.
• Perform KYC (Know Your Customer) checks via inbound and outbound calls to request necessary documentation.
• Collaborate with Customer Success and Risk Operation teams to handle escalations and process risk reviews.
• Document findings and provide data-driven recommendations for operational process improvements.

Requirements

• At least a High School Diploma.
• Minimum 1 year of experience in Risk Management, Fraud Prevention, Quality Control, or BPO (financial accounts preferred).
• Excellent written and verbal English communication skills.
• Typing proficiency of at least 30 words per minute.
• Amenable to work onsite in Manila and during unconventional hours (evenings, weekends, and holidays).
• Ability to multi-task with high accuracy in a fast-paced environment.

Culture & Benefits

• Financial allowances for rice and transportation.
• Comprehensive medical, dental, and vision insurance.
• Accident and life insurance.
• Employee Stock Purchase Plan (ESPP).
• Paid vacation, mental health, and family forming benefits.