Product Support Specialist (Fintech)

TL;DR

Product Support Specialist (Fintech): Handling product support and customer communication for a B2B e-invoicing and compliance SaaS platform with an accent on technical troubleshooting and API analysis. Focus on analyzing logs, XML/JSON payloads, and coordinating escalations to ensure timely resolution of complex integration issues.

Location: Remote (France)

Company

A global digital product engineering company with over 18,000 experts across 39 countries, focusing on building scalable digital products and services.

What you will do

• Provide first-line technical support to French-speaking customers via email, phone, and ticketing systems.
• Troubleshoot product configuration, API-related errors, and integration challenges.
• Analyze logs, XML/JSON payloads, and system responses to identify root causes.
• Prepare high-quality escalations for Engineering and Product teams to resolve complex issues.
• Maintain customer communication and ensure SLA commitments are met during critical incidents.
• Contribute to the internal knowledge base by documenting solutions and best practices.

Requirements

• 1–2 years of experience in Technical, Product, or SaaS B2B Support.
• Fluent French (written and spoken).
• Strong English communication skills.
• Knowledge of APIs, JSON, XML, and log analysis.
• Must be based in France.

Nice to have

• Experience supporting ERP integrations such as SAP, Oracle, or Microsoft Dynamics.
• Knowledge of finance, invoicing, or B2B compliance workflows.
• Familiarity with GDPR and secure data handling.

Culture & Benefits

• Dynamic and non-hierarchical work environment.
• Opportunity to work within a large-scale international team.
• Exposure to a high-growth digital product engineering culture.