Customer Value Architect (AI)

TL;DR

Customer Value Architect (AI): Driving platform adoption and quantifying ROI for enterprise utility clients with an accent on technical consulting and strategic account management. Focus on translating complex AI-driven digital twin solutions into tangible business outcomes and fostering long-term customer success.

Location: Hybrid (New York City)

Salary: $130,000 – $190,000

Company

hirify.global creates engineering-grade, physics-enabled digital twins of electricity grids using advanced machine learning to help utilities optimize infrastructure and build resilient energy systems.

What you will do

• Develop deep proficiency with the platform to translate functionality into customer value.
• Work directly with high-value customers, including significant on-site engagement.
• Ensure solutions are delivered as scoped and meet identified business outcomes.
• Serve as a trusted commercial and technical advisor for workflow and change management.
• Collaborate with customers to define and deliver business cases and ROI metrics.
• Identify opportunities for platform expansion and growth within existing accounts.

Requirements

• Significant experience as a Data & Analytics, Technology, or Management Consultant.
• Strong technical aptitude with hands-on experience in programming and data integration.
• Proven track record of developing ROI frameworks for complex technical solutions.
• Deep familiarity with enterprise software platforms and large-scale deployments.
• Exceptional communication skills for managing external stakeholder engagement.
• Proactive critical thinker capable of solving complex customer pain points.

Nice to have

• Experience working with utilities, digital twin software, or grid modernization.
• Background in broader infrastructure or the energy sector.

Culture & Benefits

• Competitive salary and equity (ESOP).
• Significant career development and growth opportunities.
• Highly meritocratic, non-bureaucratic, and low-ego work culture.
• Opportunity to work on complex, meaningful real-world problems.
• Direct role in the trajectory of a high-growth company.