IVR QA Automation Engineer

TL;DR

IVR QA Automation Engineer (Amazon Connect/Cyara/Node.js): Lead testing and automation for a cloud-based contact center solution on Amazon Connect with an accent on building automated IVR regression/functional test suites and validating complex contact flows, integrations, and exception scenarios. Focus on designing test strategies across Dev/QA/UAT/Production, integrating automated tests into CI/CD, and performing root-cause analysis to drive high-quality releases.

Location: New York – Hybrid (3 days onsite)

Company

hirify.global delivers digital engineering services and client solutions across the software development lifecycle.

What you will do

• Design, develop, and execute comprehensive test strategies for Amazon Connect IVR and contact center applications.
• Build and maintain automated IVR regression and functional test suites using Cyara.
• Develop and enhance custom automation frameworks using Node.js; validate contact flows, queues, routing profiles, prompts, Lambda integrations, and Amazon Lex bots.
• Test authentication, self-service workflows, transfers, callbacks, error handling, and exception scenarios.
• Validate integrations with AWS Lambda, REST APIs, CRM platforms, and backend services; run smoke, functional, regression, integration, and end-to-end testing across Dev, QA, UAT, and Production.
• Track defects in Jira, analyze failures, collaborate with development teams, and integrate automated tests into CI/CD pipelines.

Requirements

• Location: Must be based in New York and work hybrid (3 days onsite)
• 8+ years of experience in software quality assurance; 5+ years QA experience and 3+ years IVR/contact center testing experience.
• Hands-on experience testing Amazon Connect solutions and creating automated IVR test scripts with Cyara.
• Experience developing automation frameworks using Node.js.
• Experience testing REST APIs (e.g., Postman or similar) and strong Agile/Scrum knowledge.
• Experience with Jira/test management tools plus strong analytical, troubleshooting, and communication skills.

Nice to have

• Experience testing Amazon Lex conversational bots and validating AWS Lambda functions.
• Familiarity with AWS services (S3, CloudWatch, IAM, API Gateway, EventBridge), GitHub, and CI/CD pipelines.
• Experience with Playwright or Selenium.
• Knowledge of contact center KPIs and customer journey testing; AWS Cloud Practitioner or AWS Developer certification.
• Cyara certification.

Culture & Benefits

• Work as a consultant within the Digital Engineering team, collaborating with Product Managers, Developers, Business Analysts, and DevOps.
• Focus on continuous improvement of automation coverage, testing efficiency, and release quality.
• Testing ownership across the full software development lifecycle and multiple environments.
• Defect reporting and quality metrics tracking to support measurable release outcomes.

Hiring process

• Interviews to assess IVR/contact center testing depth, automation framework experience, and CI/CD integration approach.
• Technical evaluation focused on Cyara-based IVR automation and Node.js test framework design.
• Discussion of collaboration practices across cross-functional teams and defect/root-cause handling.