Customer Success Manager (Web3)

Customer Success Manager Blockstream Enterprise

Company

Blockstream

Conditions

6 days agoLead New York, USA Remote Full Time Customer Support Jobs by Blockstream

B Blockstream Blockstream develops Bitcoin-focused infrastructure, including software wallets, hardware devices, and layer-2 functionality. 240 Stockton St Fl 5, San Francisco, CA 94108, United States, United States Funding Unknown ($210M) Unknown ($210M) Convertible note issuance ($125M) Investors Gaingels Baillie Gifford DG Lab Acequia Capital AME Cloud Ventures Projects Blockstream App (Green Wallet) Wallet Blockstream Jade Hardware Wallet Greenlight Developer Tooling Blockstream Satellite Transport About Blockstream Blockstream builds layer-2 and related infrastructure for Bitcoin. Its offerings include the Liquid Network for asset issuance and fast settlement, consumer and developer wallets, Lightning-as-a-service, a satellite data broadcast, and open-source hardware. The company’s goal is to deliver secure, scalable technology that reduces reliance on intermediaries and advances a global Bitcoin-based financial system. View jobs by Blockstream

Skills

Banking Documentation Facilitation Hsc Hsm Implementation Key Ceremony Onboarding Payment Ped Policy Engine Process Analysis Project Management Security Stakeholder Management Treasury

About the Role

You will guide enterprise clients from post-contract activation through successful, autonomous use of sophisticated enterprise systems. You will support pre-sales demos, coordinate technical key ceremonies, manage onboarding and workspace setup, configure policy engines for client use cases, and provide ongoing relationship management. You will also collect client feedback and turn it into actionable UX/UI improvements.

Requirements

• Proven experience in financial services managing client onboarding or technical implementation for complex banking software, core banking platforms, treasury management systems, or digital payment infrastructure
• 5+ years of experience in Customer Success, Technical Account Management, Implementation Management, or Solution Consulting for enterprise-grade technically complex software
• Familiarity with security concepts including key ceremonies, PEDs, HSM/HSC, and policy engines
• Ability to lead live screen-sharing sessions and cross-functional calls with diverse stakeholders
• Experience analyzing business processes and translating results into policies, instructions, and guidelines
• Ability to manage multi-week onboarding projects and milestone tracking
• Ability to distill complex technical documentation into actionable guidance for non-technical stakeholders

Responsibilities

• Prepare presentations, support business development, pre-configure demo environments, and run demos
• Coordinate post-contract activation, including technical key ceremonies
• Guide clients through infrastructure requirements and activation prerequisites
• Manage client invitations, application setup, and initial workspace configuration
• Deliver onboarding sessions on product capabilities, permitted actions, and business objectives
• Translate client business cases into product policy-engine configurations
• Facilitate live configuration sessions in client production environments
• Conduct regular client check-ins to monitor usage, collect feedback, and identify risks or expansion opportunities
• Collaborate with Product and Engineering to translate client feedback into UX/UI improvements

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