Account Manager (Fintech)

TL;DR

Account Manager (Fintech): Managing relationships with B2B merchants in a neobanking environment with an accent on payment performance metrics, client retention, and strategic growth. Focus on driving upsell initiatives, analyzing transaction data, and collaborating with internal teams to optimize payment solutions.

Location: Must be based in or able to work from Riga, Latvia (Hybrid)

Salary: €3,000

Company

A prominent electronic money institution specializing in multi-currency business accounts, payment processing, and corporate card issuing services.

What you will do

• Manage a portfolio of B2B merchants to ensure long-term retention and satisfaction.
• Monitor payment performance metrics like approval and conversion rates to identify trends.
• Recommend technical and strategic improvements to enhance transaction performance.
• Drive upsell and cross-sell initiatives for new payment methods and markets.
• Collaborate with internal teams to ensure seamless integration of payment solutions.
• Conduct regular business reviews to align with client objectives.

Requirements

• 2+ years of experience in Account Management, Business Development, or Customer Success.
• Strong background in fintech, payments, acquiring, or PSP environments.
• Fluent Russian and English (B2+/C1) required for international communication.
• Solid understanding of merchant lifecycles and payment flows (SWIFT/SEPA).
• Proficiency with CRM tools and analytics software.

Culture & Benefits

• Competitive salary package.
• Collaborative and transparent team culture.
• High-impact role within a scaling fintech organization.
• Recognition of personal milestones and achievements.
• Comprehensive social benefits.