Pharmaceutical Call Center Supervisor

TL;DR

Pharmaceutical Call Center Supervisor: Leading a team of representatives supporting healthcare professionals and patients through an affordability program with an accent on performance management, coaching, and operational oversight. Focus on ensuring exceptional customer service, maintaining compliance with regulatory requirements, and driving continuous improvement in team productivity.

Location: Must be based in Elizabethtown, KY

Company

hirify.global provides specialized consulting and operational support services.

What you will do

• Lead and mentor a team of call center representatives through regular coaching and performance feedback.
• Monitor customer interactions to ensure high quality, regulatory compliance, and service excellence.
• Conduct employee evaluations and manage performance improvement plans.
• Act as a subject matter expert to resolve escalated customer inquiries.
• Analyze performance reports, quality metrics, and staffing trends to meet operational goals.
• Oversee daily administrative tasks including timecard approvals and onboarding support.

Requirements

• High School Diploma or equivalent.
• Minimum of two years of call center experience.
• At least one year of experience in a supervisory, team lead, or coaching role.
• Strong leadership, communication, and organizational skills.
• Proficiency with Microsoft Office and call center technology.
• Ability to work a fixed shift from 9:00 AM to 5:30 PM, Monday through Friday.

Nice to have

• Bachelor's degree in Business, Healthcare Administration, or a related field.
• Experience in healthcare call centers, patient support, or workforce management.