Solutions Engineer (SaaS)

TL;DR

Solutions Engineer (SaaS/Payments): Owning post-sales technical onboarding and support for app publishers with an accent on SDK/API integrations and payment flow optimization. Focus on designing optimal integration architectures, debugging complex technical issues, and bridging the gap between commercial needs and technical execution.

Location: Must be based in North America or Canada with working hours aligned to North American time zones.

Company

A leading direct-to-consumer platform that enables app publishers to sell digital goods directly to users, bypassing traditional app store commissions.

What you will do

• Lead technical implementation of publisher integrations, including SDKs, APIs, payment storefronts, and analytics pipelines.
• Review publisher architectures and data flows to design optimal integration approaches.
• Perform hands-on QA and verification of transaction flows, event tracking, and user journeys in staging and production.
• Provide expert technical support for live publishers, troubleshooting issues using logging and monitoring tools.
• Collaborate with Product, Engineering, and Customer Success teams to resolve complex technical escalations.
• Contribute to the improvement of integration tooling, SDKs, and technical documentation based on real-world implementation data.

Requirements

• 3+ years of experience in technical integration, solutions engineering, or developer onboarding within SaaS, gaming, payments, or ad tech.
• Strong knowledge of APIs, SDKs, payment processing, webhooks, and mobile app stacks (iOS/Android).
• Proven ability to debug code, logs, and network calls using tools like Chrome DevTools or Fiddler.
• Experience with logging and monitoring solutions such as New Relic, Datadog, or Coralogix.
• Excellent verbal and written communication skills for translating commercial priorities into technical requirements.
• Willingness to participate in an on-call rotation for critical incidents.

Nice to have

• Experience integrating with mobile game backends or live-ops frameworks.
• Proficiency in SQL.
• Previous experience supporting SDK-based platforms.
• Bachelor's degree in Computer Science, Software Engineering, or a related field.

Culture & Benefits

• Opportunity to work in a fast-moving startup environment with a global team.
• Exposure to a high-growth platform processing over half a billion dollars annually.
• Collaborative culture bridging the gap between commercial success and technical execution.