Technical Support/Solution Engineer (AI)

TL;DR

Technical Support/Solution Engineer (AI): Providing technical customer care and administration of AI-powered SaaS products with an accent on troubleshooting technical issues and developing internal automation tools. Focus on bridging the gap between customers and developers to implement AI-driven solutions and enhance product features.

Location: Taipei, Taiwan

Company

hirify.global is a SaaS company that leverages artificial intelligence to democratize AI and power business decision-making across APAC, Europe, and the U.S.

What you will do

• Manage day-to-day customer care and administration of AI products on a global scale.
• Troubleshoot complex technical issues through close collaboration with development teams.
• Develop internal tools and scripts to optimize operations and analyze data.
• Provide technical guidance and AI-powered solutions to customers and internal stakeholders.
• Contribute to the design and implementation of new product feature enhancements.

Requirements

• BSc degree with at least 2 years of experience in a relevant technical position.
• Proficiency in programming concepts, specifically Python or JavaScript, for automation and troubleshooting.
• Experience with data engineering workflows, including ETL processes and data storage solutions.
• Ability to navigate and troubleshoot cloud environments.
• Professional-level oral and written English communication skills.
• Competence in using AI tools, including prompt engineering, in daily workflows.

Nice to have

• BS/MS degree in Computer Science, Economics, or Statistics.
• Experience in the digital marketing industry or with data mining and BI dashboards.
• Experience developing Agent solutions or working with LLM frameworks (e.g., Langfuse).
• Knowledge of iOS and Android application development.