Customer Support Engineer (E-beam Inspection)

Location: Linkou, Taiwan; on-site customer support with 20–25% domestic and international travel

Company

hirify.global's Hermes Microvision Inc. develops advanced e-beam inspection tools and solutions for leading semiconductor manufacturing fabs.

What you will do

• Provide technical support and recipe setup for e-beam inspection and metrology systems at customer sites.
• Troubleshoot recipe and equipment problems and complete on-site diagnostics and service calls.
• Respond to emergency service calls, including occasional weekends and holidays.
• Train customer operating technicians on system operation and maintenance.
• Support sales activities by advising customers on the application of company products.
• Track equipment performance, prepare technical reports, document knowledge, and support operational escalations.

Requirements

• Master's degree.
• More than 2 years of experience in customer service support for high-tech products; semiconductor industry experience is preferred.
• Ability to independently resolve issues, prioritize problem solving, take ownership, and work unsupervised in a shift-based environment.
• Experience with technical reporting, equipment performance tracking, systematic documentation, and mentoring new-hire engineers.
• Clear communication, strong customer interface skills, proficiency in Microsoft Word, Excel, and PowerPoint, and the ability to work under pressure.
• Verbal and written English skills required.

Culture & Benefits

• Standard schedule is Monday to Friday, 09:00–18:00.
• Overtime and on-call support may be required according to customer needs.
• Domestic and international travel may be required; expected travel is 20–25%.
• Work in a dynamic, multicultural, and inclusive environment.
• Equal opportunity employment with a focus on diversity and inclusion.