Sr. Technical Account Manager - Automation Test Engineer (AI)

TL;DR

Sr. Technical Account Manager (Automation Test Engineering): Driving technical onboarding, adoption, and customer success for a Visual AI-powered test automation platform with an accent on test frameworks and CI/CD integration. Focus on scaling test coverage, solving complex technical challenges, and aligning product value with customer success criteria.

Location: Remote (Mexico)

Company

hirify.global is a people-first company that partners with American software product companies to scale their development footprint using top LATAM talent.

What you will do

• Lead technical onboarding and implementation for new customers across various test frameworks and CI/CD pipelines.
• Drive sustained adoption of Visual AI testing and provide expert guidance on quality maturity and automation strategy.
• Serve as the primary technical point of contact, troubleshooting complex challenges and conducting architecture reviews.
• Proactively identify technical risks and partner with Customer Success Managers to support renewals and expansions.
• Collaborate with Product and Engineering teams to advocate for customer needs and identify product gaps.
• Contribute to internal onboarding playbooks and enablement materials to scale technical success.

Requirements

• English: C1 (Advanced/Fluent) required.
• Minimum 5+ years of engineering experience with proficiency in Java, JavaScript/TypeScript, or Python.
• Strong hands-on experience with test automation frameworks, APIs, and CI/CD pipelines.
• Must be based in Mexico.
• Proven ability to debug and solve complex technical problems while working with senior engineers.
• Solid understanding of the software development lifecycle (SDLC).

Nice to have

• Experience with Playwright, Selenium, or Cypress frameworks.
• Prior experience in a customer-facing technical role such as TAM, Solutions Engineer, or Support Engineer.
• Background in Quality Engineering or DevOps.
• Experience supporting customers across different organizational complexity levels.

Culture & Benefits

• Remote-first policy with a distributed team environment.
• Company-provided hardware (MacBook).
• Free English lessons with native speakers to improve communication skills.
• Full back-office support including career guidance and HR services.
• Access to tech talks, chapter meetings, and professional growth opportunities.
• Candidate referral bonuses.

Hiring process

• Initial general screening with a Tech Recruiter.
• Specific technical interview with a Tech Recruiter.
• Client-side interview process.
• Offer.