Customer Success Engineer (Security)

TL;DR

Customer Success Engineer (Security): Driving adoption, ensuring value realization, and preventing churn for developer-first security products with an accent on technical onboarding and workflow debugging. Focus on engaging at-risk accounts, delivering training, and bridging the gap between customers and the product team.

Location: Singapore

Company

hirify.global builds developer-first security products that reduce real risk and automate security without interrupting software release cycles.

What you will do

• Engage with at-risk accounts to prevent churn and maximize customer value.
• Drive product adoption, onboarding, and deployment for new clients.
• Debug and resolve technical workflow issues for customers.
• Deliver training sessions to customer teams to ensure platform mastery.
• Escalate complex technical issues and share customer insights with the product team.

Requirements

• Middle or Senior experience in customer success, technical account management, or similar roles.
• Strong technical ability to debug and investigate complex workflows.
• Proactive communication skills and a "get stuff done" mentality.
• Ability to work independently and manage multiple priorities.
• Fluent in English.
• Must be located in Singapore.

Culture & Benefits

• High-impact position within a fast-growing startup.
• Rapid growth of responsibilities and ownership.
• Open and informal company culture based on strong values.
• Flexibility in working hours.