Manager, Customer Success, APAC (SaaS)

TL;DR

Manager, Customer Success, APAC (SaaS): Leading and developing the Customer Success team to drive product adoption, satisfaction, and retention with an accent on resource management and proactive risk mitigation. Focus on optimizing the customer lifecycle, managing operational metrics, and collaborating with cross-functional Go-To-Market leaders.

Location: Must be based in Singapore and legally authorized to work there. Remote with periodic office visits and 20-40% international travel.

Company

hirify.global extends the legendary Apple experience to the workplace through automated deployment, management, and security solutions for Mac, iPad, iPhone, and Apple TV.

What you will do

• Lead, coach, and develop the Customer Success team, overseeing onboarding and professional growth.
• Drive customer engagement, product adoption, and retention through measurable value realization.
• Optimize CS functions using technology and processes, tracking operational metrics for leadership reporting.
• Partner with Go-To-Market and cross-functional leaders to align company direction with team priorities.
• Act as an escalation point for customer satisfaction issues and advocate for customer needs cross-departmentally.
• Manage international travel (20-40%) to attend role-specific events.

Requirements

• Must be based in Singapore and legally authorized to work in Singapore.
• 3+ years of experience with customer interaction via digital channels and phone.
• 1+ years of experience creating reports or dashboards in Salesforce or equivalent CRM.
• Proven experience leading, coaching, or managing customer-facing teams.
• Ability to travel internationally 20-40% of the time.
• Strong communication skills and ability to explain technical terms in a non-technical manner.

Nice to have

• Bachelor's Degree.
• Certifications in hirify.global Products (hirify.global 100, 200, 300).
• Experience with Gainsight (CTAs and dashboards).
• General experience with macOS, iOS, and tvOS.
• Prior experience in a Customer Success or Customer Service role.

Culture & Benefits

• Open, flexible culture based on respect, trust, and the #Onehirify.global spirit.
• Priority on work-life balance and a high employee retention rate.
• Opportunity to make a meaningful impact for over 75,000 global customers.
• Volunteer time off to support and give back to communities.
• Inclusive workplace that values diverse perspectives and authenticity.