Team Leader - Senior (KONE BUSINESS SERVICES) F/M

Location: Bratislava, Slovakia

Salary: From €2,500 per month; the final offer depends on experience and qualifications.

Company

A global provider of elevators, escalators, and building access systems focused on sustainable urban solutions, innovation, employee and customer experience, and continuous improvement.

What you will do

• Lead, manage, and develop a team of 10 professionals providing administrative support for the spare order management process.
• Drive daily operational performance, service quality, and customer-focused delivery against KPIs and SLAs.
• Build relationships with internal stakeholders and coordinate priorities throughout the delivery process.
• Coach team members, provide feedback, support professional development, and foster collaboration and resilience.
• Allocate resources and balance workloads to maintain productivity during unplanned demand.
• Apply LEAN and LEAN UX principles, data analysis, and feedback loops to improve workflows and operational effectiveness.

Requirements

• At least 5 years of experience leading teams, including experience managing teams of at least 15 employees.
• Experience supporting organizational transitions, transformation initiatives, and operational excellence.
• Experience in shared services or an international corporate environment.
• Strong communication, stakeholder management, organizational, analytical, and problem-solving skills.
• Ability to manage stress, prioritize multiple tasks, and maintain effective leadership in a fast-paced environment.
• Fluent English is essential.

Nice to have

• Proficiency in another European language.
• Experience applying LEAN principles or LEAN UX.

Culture & Benefits

• Third-pillar pension, life insurance, cafeteria benefits, and referral, loyalty, and life-event bonuses.
• Sick days, extra vacation days, and a Multisport card.
• Language learning, online training, and regular workshops.
• Team-building events and an Employee Assistance Program.
• Collaborative, multicultural, sustainability-focused workplace with emphasis on employee engagement, ethical conduct, and work-life balance.