Sales Administration Coordinator

TL;DR

Sales Administration Coordinator: Managing sales documentation and customer order lifecycles within the Sales Back Office team with an accent on process compliance and cross-departmental collaboration. Focus on maintaining accurate customer records, supporting distributors, and ensuring efficient order fulfillment using ERP and CRM systems.

Location: Must be based in Italy (Hybrid)

Salary: €26,000–€34,000

Company

A global innovator in commerce technology with a presence in 19 countries, dedicated to reinventing modern retail through collaborative and ambitious teamwork.

What you will do

• Prepare, process, and monitor quotations, orders, and deliveries according to established procedures.
• Collect necessary information to respond to customer requests and emails promptly.
• Provide ongoing support to customers and distributors.
• Track and follow up on deliveries for registered orders.
• Open, monitor, and maintain customer records.
• Collaborate with accounting, logistics, and IT departments to manage customer accounts.

Requirements

• Must be based in Italy
• Significant initial experience in a similar sales administration or back-office role.
• Proficiency with ERP and CRM systems, specifically Salesforce and SAP.
• Strong interpersonal skills and a collaborative team-oriented mindset.
• Ability to work autonomously with high attention to detail.

Culture & Benefits

• Flexible hybrid work schedule.
• Employment under the Italian National Collective Labor Agreement (CCNL).
• Access to e-learning opportunities and professional workshops.
• Global mobility potential within the organization.