Customer Support Specialist

TL;DR

Customer Support Specialist (Global Customer Support): Handling omnichannel customer inquiries and resolving issues with an accent on high-quality communication and CRM accuracy. Focus on processing returns and complaints, managing user feedback, and ensuring professional interaction across phone, email, and chat.

Location: Fully remote within Thailand

Company

hirify.global is a global tech company providing ride-hailing, freight, and delivery services designed to create fair choices for millions of people across 48 countries.

What you will do

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently, including processing returns and complaints.
• Document all customer interactions and update information in the CRM system.
• Collect user feedback and forward insights to relevant internal departments.
• Maintain communication with customers regarding the status of their inquiries.

Requirements

• Excellent oral and written communication skills in both Thai and English.
• Ability to handle large volumes of information with high accuracy and attention to detail.
• Proficiency in PC usage and basic office software.
• Experience working with CRM systems and specialized software.
• Professional and polite manner in conducting customer dialogues.
• Must be based in Thailand.

Culture & Benefits

• Access to mentoring, career consulting, and learning programs.
• Opportunity for international experience via the Global Talent Exchange Program.
• Co-financed language courses and internal speaking clubs.
• Participation in company-wide challenges, awards, and sports activities.
• Collaborative environment focused on initiative and personal growth.

Hiring process

• Talent Acquisition Interview.
• Hiring Manager Interview.
• Offer and Hiring.