RAN Support Engineer (Telecom)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
RAN Support Engineer (Telecom): Providing advanced N2 support for mobile access networks (2G/3G/4G/5G) with an accent on incident management, service stability, and SLA compliance. Focus on technical troubleshooting, root cause analysis (RCA), and coordinating complex escalations with vendors and technology partners.
Location: Hybrid (Fundão, Lisboa, Vila Nova de Gaia). Must be based in Portugal
Company
Engineering is a global leader in engineering services providing R&D and digital technology expertise to help innovative companies unleash their potential.
What you will do
- Resolve complex N2 incidents escalated from Level 1 support.
- Perform technical troubleshooting and Root Cause Analysis (RCA) for recurring network issues.
- Coordinate escalations with Level 3 support teams, vendors, and technology partners.
- Execute planned maintenance activities, upgrades, and out-of-hours interventions.
- Monitor network performance and service quality to ensure strict SLA adherence.
- Produce technical reports, operational documentation, and performance dashboards.
Requirements
- Experience with Ericsson or Nokia Radio Networks (2G, 3G, 4G, 5G).
- Proven experience in telecom operations, network support, or service assurance environments.
- Strong troubleshooting and incident management skills.
- Ability to lead RCA activities and drive service improvement initiatives (for Senior profiles).
- Ability to work in a hybrid model within Portugal.
Nice to have
- Experience with virtualized network elements (ASBSC, CBAN, NCIR, NADCM).
- Familiarity with OMS platforms and Nokia transmission solutions (EMIL, MEGAMON).
- Knowledge of Dell switching technologies or FEMTO solutions.
- Experience with Ericsson TCU and R6K systems.
Culture & Benefits
- Multicultural and inclusive team environment.
- Supportive atmosphere promoting work-life balance with hybrid work options.
- Access to professional training and certifications in cutting-edge technologies.
- Health and life insurance.
- Referral program with bonuses for talent recommendations.
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