Global Number Provisioning Specialist (Telecommunications)
Мэтч & Сопровод
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Описание вакансии
TL;DR
Global Number Provisioning Specialist (Telecommunications): Managing the end-to-end provisioning lifecycle for global network services with an accent on technical strategy and regulatory compliance. Focus on bridging gaps between engineering and carrier partners, resolving complex network escalations, and optimizing high-volume operational workflows.
Location: Hybrid (Onsite Tue & Wed) in BGC, Taguig City, Manila. Shift: US Business Hours
Company
connects customers and teams globally, empowering CX leaders with performance and insights to drive business impact.
What you will do
- Oversee the end-to-end provisioning lifecycle for global network services across three major international regions.
- Act as the primary technical SME bridging internal engineering, product teams, and global carrier partners.
- Navigate regional regulatory frameworks and ensure full compliance and meticulous asset documentation.
- Lead high-stakes escalations for complex network troubleshooting, partnering with global service providers.
- Manage high-tempo order workflows under tight deadlines to optimize operational efficiency and scale reach.
Requirements
- Experience within the Telecommunications industry; hyperscale environment experience is highly preferred.
- Strong proficiency in network routing theory, VoIP architectures, and the telecom provisioning lifecycle.
- Proven ability to lead complex troubleshooting and high-level escalation efforts with global providers.
- Functional knowledge of UCaaS and CCaaS ecosystems and their regulatory requirements.
- Ability to present technical data and project updates clearly to Executive leadership.
- Proficiency in G-Suite and project management platforms, including Asana and Jira.
Culture & Benefits
- Commitment to equal employment opportunities (EEO) for all applicants.
- Role sits at the intersection of technical strategy and global execution within an industry-leading team.
- Opportunity to drive operational excellence in a high-impact global environment.
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