Strategic Customer Success Manager (Data Platforms)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Strategic Customer Success Manager (Data Platforms): Driving product adoption and Success Plans for high-profile enterprise customers with an accent on stakeholder management and trusted advisory. Focus on aligning internal resources, managing critical escalations, and ensuring successful business outcomes.
Location: Singapore (Hybrid / Flexible WFH)
Company
is a leading data partner that empowers enterprises to transform complex data into actionable insights through open-source innovation.
What you will do
- Drive customer product adoption of products and execute agreed Success Plans.
- Act as a trusted advisor and direct liaison between the customer and .
- Align internal resources from Engineering, Product Management, Support, and Services to meet customer needs.
- Manage critical escalations to ensure business objectives and product adoption are successful.
- Develop and leverage reports and dashboards to summarize customer engagement statuses for internal and external stakeholders.
- Analyze customer activity data to identify trends, gaps, or issues and action them accordingly.
Requirements
- 5+ years of relevant experience in a customer-facing role.
- Must be based in Singapore.
- Experience with large-scale data platforms and software implementation or upgrade management.
- Strong technology background with an understanding of data management and ITIL concepts.
- Experience with RDBMS (e.g., Oracle, MySQL, Teradata) and networking concepts.
- Fluent English proficiency (C1).
Nice to have
- Industry vertical experience in FSI, Telecommunications, Manufacturing, or Government.
- Additional language skills.
Culture & Benefits
- Flexible WFH policy and dedicated "Unplugged Days" for work-life balance.
- Generous PTO and paid volunteer time.
- Comprehensive benefits package and competitive compensation.
- Mental and physical wellness programs.
- Phone and internet reimbursement.
- Access to continued career development and Employee Resource Groups.
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