Regional Head of Services (Fintech)

TL;DR

Regional Head of Services (Fintech): Building and scaling a high-performing services organization within the APAC region with an accent on implementation, partner solutions, and technical client support. Focus on resolving recurring business-as-usual requirements and mitigating service escalations to improve client outcomes.

Location: Singapore. Must have valid authorization to work in Singapore; visa sponsorship is not available.

Company

hirify.global is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence.

What you will do

• Lead the APAC services organization and ensure alignment with the global GTM strategy.
• Oversee the delivery of implementation, partner solutions, and technical client support for the APAC client base.
• Implement local operational models to resolve recurring client escalations and reduce time-to-value.
• Build and mentor a regional team capable of handling complex, data-intensive implementations.
• Partner with Sales, Engineering, and Global Services to integrate local client needs into the global roadmap.
• Establish and track KPIs to maintain service predictability, efficiency, and high customer satisfaction.

Requirements

• 10+ years of experience in professional services within a high-growth, data-intensive SaaS or fintech environment.
• Proven track record in regional leadership, specifically managing distributed teams across the APAC region.
• Deep expertise in complex implementation methodologies, partner services models, and technical client support.
• Strong analytical skills with a focus on metrics-driven performance and operational excellence.
• Ability to navigate and solve for recurring escalations while balancing long-term strategic initiatives.
• Valid authorization to work in Singapore.

Culture & Benefits

• Culture based on ownership, collaboration, and championing client success.
• Environment that encourages bold problem solving and a growth mindset.
• Commitment to equal opportunity, inclusion, and belonging.
• Reasonable accommodations provided for individuals with disabilities during the application process.