Senior Product Manager (AI)

TL;DR

Senior Product Manager (AI): Driving the strategy and execution of the Digital Channels portfolio (SMS, Email, WhatsApp, etc.) across the hirify.global ecosystem with an accent on AI-powered customer experiences and platform compliance. Focus on building scalable messaging capabilities, validating product hypotheses through rapid prototyping, and managing complex carrier/platform ecosystems.

Location: Must be based in London, UK (Office-based/Hybrid)

Company

hirify.global is a global provider of cloud-based communication and customer engagement solutions, reinventing business conversations through AI-driven platform capabilities.

What you will do

• Own the strategy, roadmap, and business metrics for the Digital Channels platform across Contact Center, UC, and Engage.
• Identify and productise AI-driven value within digital conversations to enhance customer experience.
• Validate ideas through rapid prototyping using AI coding tools and iterate based on real customer feedback.
• Navigate complex channel compliance and expansion programs, including carrier registration and regional launches.
• Lead cross-functional collaboration with engineering, design, product marketing, and sales teams.
• Track and report on portfolio performance, including adoption, usage, quality, and revenue impact.

Requirements

• 5+ years of product management experience in a software company, preferably SaaS, CPaaS, or CCaaS.
• Hands-on AI fluency with a proven track record of shipping AI-powered capabilities and using AI coding tools.
• Working knowledge of digital messaging ecosystems such as SMS, WhatsApp Business, email deliverability, or API products.
• Strong analytical and communication skills with the ability to influence stakeholders using data.
• Excellent English proficiency, capable of producing both technical and commercial content.
• Must be based in or able to work from the London office.

Nice to have

• Prior experience with SMS TCR registration for the USA (10DLC).
• Experience launching or scaling RCS.
• Familiarity with WCAG 2.2 AA accessibility standards.

Culture & Benefits

• Commitment to diversity and equal opportunity employment.
• Member of the Living Wage Foundation.
• Fast-paced, hands-on environment with a focus on ownership and direct impact.
• Access to a global platform touching thousands of customer conversations daily.