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1 день назад

Customer Support Specialist (SaaS)

Формат работы

remote (только USA)

Тип работы

fulltime

Грейд

middle

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Support Specialist (SaaS): Providing technical support and troubleshooting for a B2B SaaS platform with an accent on product functionality and customer satisfaction. Focus on triaging complex technical issues, identifying support trends, and translating intricate technical details for users.

Location: Remote (United States)

Company

hirify.global is a B2B SaaS provider specializing in IT security and data platforms.

What you will do

Provide technical support and troubleshooting to customers via chat and email.
Triage complex customer service issues and manage operational expectations.
Maintain deep product expertise to ensure high-level product experience standards.
Evaluate and analyze issues to resolve or escalate tickets as needed.
Identify trends in support requests to help create long-term solutions.

Requirements

Minimum 2 years of relevant experience as a technical support or in a similar role.
Ability to navigate comfortably in Linux, macOS, and Windows shells and operating systems.
Knowledge of PostgreSQL.
Knowledge of cloud computing platforms (Azure, AWS, etc.).
Knowledge of Intercom or similar ticketing systems.
Must be based in the United States.

Hiring process

Reference and background checks are required for all roles.

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