Client Support Analyst I (Medtech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Client Support Analyst I (Medtech/SaaS): Managing end-user inquiries and troubleshooting technical and workflow issues for a clinical AI platform with an accent on ticket ownership and cross-functional collaboration. Focus on investigating complex technical problems in healthcare information systems and ensuring meaningful resolution of client issues.
Location: Remote (United States)
Salary: $34.62/hour
Company
is a clinical AI company that helps health systems optimize revenue cycle operations and improve the accuracy of patient care documentation.
What you will do
- Serve as the primary point of contact for end-user inquiries via email and chat.
- Troubleshoot technical issues, distinguishing between user errors and system-level problems.
- Own client issues from initial intake through to resolution, documenting all investigation findings.
- Collaborate with internal teams to escalate complex technical issues with detailed documentation.
- Maintain and update knowledge of product features to provide accurate support.
- Manage multiple active client issues while balancing competing priorities.
Requirements
- 3-5 years of experience in technical support or client service, preferably in SaaS or healthcare tech.
- Must be based in the United States.
- Strong experience in at least two of: technical troubleshooting, Clinical Documentation Improvement (CDI) processes, or Electronic Medical Records (EMRs).
- Proficiency with Jira, Zendesk, and Slack.
- Strong critical thinking and written communication skills.
- Ability to work part-time (no more than 25 hours/week) from 5 PM to 9 PM ET.
Nice to have
- Knowledge of medical terminology and hospital workflows.
- Experience with Salesforce or SQL.
Culture & Benefits
- Remote-first work environment within the US.
- Comprehensive Medical, Dental, and Vision insurance with 75% premium coverage.
- 401(k) retirement plan with a 4% match.
- Unlimited PTO and 10 paid holidays.
- Generous paid parental leave (up to 12 weeks).
- High-impact environment with minimal bureaucracy and supportive teammates.
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