Customer Success Executive (SaaS)

TL;DR

Customer Success Executive (SaaS): Managing end-to-end customer relationships and onboarding for the TimeKeeper platform with an accent on system expertise and customer retention. Focus on driving subscription renewals through feedback analysis and creating scalable success initiatives.

Location: Hybrid in Leamington Spa, UK

Company

hirify.global provides digital software solutions for accountants, payroll bureaus, and businesses across the UK and Ireland to streamline tax, compliance, and practice management.

What you will do

• Manage end-to-end customer lifecycles, from initial onboarding and training to ongoing support for existing clients.
• Analyze customer feedback to develop and implement scalable initiatives that drive subscription renewals.
• Maintain and update customer-facing documentation on the company helpdesk.
• Conduct platform demos and webinars to showcase TimeKeeper functionality to new customers.
• Collaborate with internal stakeholders to influence company strategy and growth.

Requirements

• Experience: Ideally 1+ year in Customer Success.
• Excellent interpersonal and communication skills (written and verbal).
• High computer literacy, specifically proficiency with Google Suite.
• Strong organizational skills and the ability to manage conflicting priorities autonomously.
• Ability to tailor content and messaging for various communication channels.

Nice to have

• A degree in business or a related field.

Culture & Benefits

• Collaborative, high-trust environment with a strong emphasis on individuality and professional growth.
• Opportunity to work with cutting-edge AI technology transforming the payroll and accounting space.
• Genuine flexibility in work arrangements and a supportive wellbeing culture.
• Competitive compensation and benefits package.

Hiring process

• Initial application and hiring manager review followed by a screening call.
• Psychometric testing and two rounds of interviews.
• Conditional offer, reference checks, and right-to-work verification.