VIP Account Manager (iGaming)

TL;DR

VIP Account Manager (iGaming): Managing and evolving the VIP player program to drive revenue and retention with an accent on high-touch relationship management and strategic program development. Focus on analyzing player behavior, resolving escalated issues, and collaborating with leadership to shape the future of the VIP segment.

Location: Must be based in or able to work onsite in Concord, Ontario, Canada

Company

A fast-growing gaming company focused on creating immersive player experiences through creativity and collaboration.

What you will do

• Proactively build and nurture relationships with VIP players to ensure satisfaction and loyalty.
• Own the growth, retention, and lifetime value of the VIP segment using data-driven insights.
• Design and implement the next iteration of the VIP program, including new tiers and engagement models.
• Resolve escalated VIP issues with high attention to detail and discretion.
• Partner with marketing to craft exclusive offers and personalized rewards.
• Present VIP performance metrics and strategic insights to executive leadership.

Requirements

• Bachelor's degree in Business, Hospitality, or related field.
• Minimum 5 years of experience in VIP account management or customer success within the iGaming or gaming industry.
• Fluent, articulate communication skills in English (written and verbal).
• Proven ability to connect customer success activities to measurable revenue outcomes.
• Strong analytical skills with experience in handling sensitive account information.
• Experience presenting to business units and upper management.

Culture & Benefits

• Opportunity to influence the strategic direction of the VIP program.
• Collaborative and supportive work environment with career advancement opportunities.
• Comprehensive group benefits including extended healthcare, dental, vision, and disability insurance.
• On-site leisure facilities and parking.
• Regular company events.