Systems Operations Intern (Telecommunications)

TL;DR

Systems Operations Intern (Telecommunications): Supporting the investigation and resolution of customer-impacting system and platform issues with an accent on service provisioning, subscriber configuration, and incident management. Focus on troubleshooting production systems, collecting technical evidence for root cause analysis, and collaborating with cross-functional engineering teams.

Location: Lisbon, Portugal

Company

hirify.global is a technology-driven global mobile communications provider delivering connectivity solutions through its own core network and eSIM technology.

What you will do

• Investigate and troubleshoot customer complaints related to service provisioning and subscriber configuration.
• Support daily case handling, operational monitoring, and incident follow-up across production systems.
• Analyze provisioning failures and platform incidents to identify technical mismatches.
• Collaborate with Engineering, Product, and NOC teams to escalate high-impact issues with technical evidence.
• Collect logs, API responses, and system outputs to contribute to root cause analysis.
• Create and maintain internal documentation, troubleshooting guides, and knowledge base articles.

Requirements

• Degree in progress or recently completed in Telecommunications Engineering, Computer Science, Network Engineering, or a related field.
• Basic understanding of distributed systems, APIs, databases, Linux, or cloud-based platforms.
• Strong analytical and problem-solving skills with high attention to detail.
• English: Strong written and verbal communication skills required.
• Location: Must be based in Lisbon, Portugal.

Nice to have

• Familiarity with REST APIs, JSON, SQL, or scripting languages like Bash or Python.
• Experience with ticketing and case management tools such as Jira or Salesforce.
• Previous internship or academic project involving systems operations or technical support.
• Basic understanding of service assurance processes, operational KPIs, and SLAs.

Culture & Benefits

• Rapid growth opportunities within a fast-scaling telecommunications leader.
• Direct exposure to major industry transactions and high-impact projects.
• Collaboration with seasoned tech entrepreneurs and industry experts.
• Dynamic, results-driven work environment with an open communication culture.
• Potential for international experience across various global offices.