Specialist Field Ops

TL;DR

Specialist Field Ops (Service Management): Provide expert technical support and life cycle management for a Datalink service infrastructure and applications deployed for a Japanese customer, with an accent on service operations, incident/problem management, and integration/migration activities across platforms, networks, and radio equipment. Focus on ensuring continuous onsite support in Tokyo, 24x7 on-call coverage, and performance monitoring/reporting for operational reliability.

Location: Tokyo, Japan

Company

hirify.global delivers technology and communication solutions for the global air travel industry.

What you will do

• Participate in a multi-year implementation project to deliver the Datalink service solution to the Japanese customer.
• Ensure integration and operational implementation of Datalink applications in the customer environment, including migration from legacy systems.
• Provide ongoing solution expert support on a roster basis, including office-hours presence at the customer operations office in Tokyo (including weekends) and 24x7 on-call support.
• Manage incidents and problems, participate in root cause analysis, and ensure correct functioning and maintenance of internal/external systems.
• Perform preventive/proactive maintenance, monitoring, change management, configurations, and implementation of enhancements.
• Coordinate with the customer and hirify.global development team on upgrades, integration tests, migrations, and operational deployments; support cutover and communicate in Japanese and English.

Requirements

• 5–10 years of experience in implementation or support of complex applications with multiple full lifecycle implementations.
• Strong technical knowledge of infrastructure & networks (WAN/LAN, Dell, Cisco, VMware), operating systems (Windows, Linux), middleware (IBM WebSphere MQ, Oracle DB, MS SQL), and VHF & radio concepts.
• Japanese: excellent fluency in written and spoken Japanese and English: excellent fluency in written and spoken English with strong documentation and communication skills.
• Ability to work in a multicultural environment and global team (Japan, Europe, North America).
• Ability to travel (limited travel inside Japan, Canada, Singapore, and Europe).
• University degree (preferably Computer Science, Engineering, Mathematics) or equivalent; relevant professional qualification (e.g., Cisco) is desirable.

Culture & Benefits

• Flex Week: work from home up to 2 days/week (depending on team needs).
• Flex Day: adjust the workday to personal plans.
• Flex-Location: up to 30 days/year to work from any location in the world.
• Employee Assistance Program (EAP) 24/7 for you and dependents.
• Professional development via learning platforms and programs.
• Competitive benefits aligned with local market and employment status.

Hiring process

• Interviews to assess technical fit for service operations, implementation/support experience, and communication in Japanese and English.
• Discussion of availability for onsite presence in Tokyo and roster-based on-call responsibilities.