Unified Communications Technician

TL;DR

Unified Communications Technician (VoIP/Hosted Voice): Delivering, supporting, and maintaining voice and data solutions for business customers with an accent on hands-on installations and remote technical support. Focus on fault resolution across telephony, connectivity services, and hardware while managing support tickets and accurate technical documentation.

- Location: null

- Salary: null

Company

hirify.global is hiring for a telecoms and connectivity team supporting business voice and data services.

What you will do

• Install and configure VoIP and hosted voice systems.
• Support broadband, fibre, leased line, and connectivity services.
• Provide 1st and 2nd line technical assistance and resolve faults.
• Troubleshoot network, telephony, and hardware issues.
• Coordinate with suppliers and carriers to resolve service faults.
• Maintain technical documentation and update tickets for customer onboarding and project delivery.

Requirements

• Telecoms, VoIP, or Unified Communications experience.
• Strong fault-finding and troubleshooting skills.
• Knowledge of connectivity technologies and business communications.
• Excellent customer service skills.
• Ability to manage support tickets within agreed service levels.

Nice to have

• Structured cabling experience.
• Networking knowledge including routing and switching.
• Experience with leased lines and hosted voice platforms.

Culture & Benefits

• Hands-on role combining installations with remote technical support.
• Work focused on reliable service delivery, fault resolution, and clear documentation.
• Collaboration with suppliers and carriers to restore services.