Implementation Analyst I (Messaging Compliance)

TL;DR

Implementation Analyst I (Messaging Compliance): End-to-end onboarding and compliance vetting for SMS messaging enablement (10DLC and Toll-Free) with an accent on regulatory interpretation, carrier submission accuracy, and activation readiness. Focus on enforcing acceptable use policies, managing operational escalations and post-approval workflows, and coordinating remediation when submissions are rejected.

Location: Philippines; Remote (US hours)

Company

hirify.global provides messaging services and SaaS implementations across multiple brands.

What you will do

• Review and validate new customer applications for 10DLC and Toll-Free messaging enablement, deciding approval/rejection and requesting additional information when needed.
• Submit approved 10DLC brands and campaigns to The Campaign Registry (TCR) and handle Toll-Free registrations via Zipwhip or applicable systems.
• Provide compliance guidance to customers to align use cases with SMS regulations and manage remediation workflows for non-compliant requests.
• Open and manage operational/technical tickets for provisioning, number activation, import issues, and messaging failures; coordinate with engineering and operations to resolve defects.
• Execute post-vetting operations including text-enabling, number import, throughput optimization (TPM adjustments), number pooling, and call forwarding/configuration changes.
• Enforce compliance by monitoring acceptable use and initiating deactivation or suspension for non-compliant usage; maintain documentation of decisions and compliance actions.

Requirements

• Experience in messaging compliance, SMS onboarding, SaaS business operations, or other regulated operational environments.
• Familiarity with carrier registration systems and Toll-Free verification workflows (including The Campaign Registry (TCR)).
• Strong attention to detail and documentation accuracy for compliance submissions.
• Ability to manage multiple concurrent operational workflows under strict compliance requirements.
• Experience handling customer-facing escalation and remediation processes.

Culture & Benefits

• Remote working arrangement.
• Comprehensive health benefits (HMO), paid leaves, birthday leave, and home interview allowance.
• Continuous training and mentorship with clear career progression pathways.
• Inclusive, collaborative team culture.

Hiring process

• Application review and interviews aligned to operational/compliance fit.
• Assessment of experience with messaging compliance workflows and escalation handling.