Delivery Manager (Customer Operations)

TL;DR

Delivery Manager (Customer Operations): Leading the end-to-end lifecycle of customer implementations and operational delivery for sports technology products with an accent on cross-functional coordination and stakeholder management. Focus on driving seasonal readiness, managing complex technical deployments, and ensuring high-quality service delivery throughout the customer partnership.

Location: Must be based in London, UK (Hybrid role).

Company

hirify.global is a global leader in sports data and technology, delivering immersive and personalized experiences for fans worldwide through next-gen data solutions.

What you will do

• Lead end-to-end customer implementations from initiation through go-live and post-launch stabilization.
• Coordinate cross-functional teams including Engineering, Product, Commercial, and Legal to ensure successful delivery.
• Serve as the primary operational lead for assigned customers, building trusted relationships and managing executive stakeholders.
• Drive seasonal operational readiness activities, including testing, training, and venue preparation.
• Monitor operational health and resolve complex issues to minimize customer impact.
• Identify opportunities to improve scalability, automation, and efficiency across delivery workflows.

Requirements

• Must be based in London, UK.
• 5+ years of experience in complex customer implementations, technical deployments, or operational delivery.
• Proven ability to lead multiple concurrent customer engagements and cross-functional initiatives.
• Strong experience in project management methodologies and managing project plans, risks, and dependencies.
• Excellent communication and organizational skills with experience in executive stakeholder management.
• Proficiency with project management tools such as Jira, Confluence, or Smartsheet.

Nice to have

• Experience in sports technology, broadcast technology, SaaS, or enterprise software.
• Project Management certification (PMP, PRINCE2, or Agile).

Culture & Benefits

• Hybrid working model with an office-first culture focused on collaboration and connection.
• Competitive salary and comprehensive benefits package.
• Commitment to employee wellbeing and professional growth.
• Inclusive working environment that values bravery and driving change.