Project Coordinator I

TL;DR

Project Coordinator I: Coordinating day-to-day network operations across cross-functional teams with an accent on weekly operational updates, ticket resolution under defined SLAs, and coordinating facility providers, smart/remote hands, and hardware vendors. Focus on documenting and following up on client meeting actions, supporting project plan/schedule monitoring, and escalating operational issues while preparing for on-call handovers.

Location: Selangor, Petaling Jaya

Company

Gateway role for a graduate engineer to build a Network Operations career.

What you will do

• Provide weekly operational updates with action items and maintain communication with teams and clients.
• Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours, and expenditures.
• Monitor the ticketing system daily and resolve tickets under defined SLAs; collaborate with regional teams for resolution.
• Coordinate with facility providers, smart hands, and hardware vendors, including ensuring RMA shipments to and from facilities.
• Attend client meetings as required, document outcomes, and follow up on important actions and decisions.
• Support on-call roster and prepare/participate in daily handovers; identify issues, trends, and process improvement opportunities and escalate to team leads.

Requirements

• Bachelor’s/Diploma in Information Technology or Engineering (or equivalent) with 0–2 years of related experience/training.
• Flexibility to handle both office and remote commitments, and to occasionally adjust work hours for regional colleagues.
• Familiarity with Microsoft Excel and Google Suite.
• Excellent verbal and written communication skills; strong customer service mindset.
• Ability to work independently and in a team, multitask, prioritize, and make sound judgments.
• Ability to maintain confidentiality and professional conduct.

Nice to have

• Knowledge of operations inside data centers/POPs.
• Experience with logistics and shipments.

Culture & Benefits

• Emphasis on effective communication, continuous improvement, and innovation through teamwork and business process reviews.
• Collaboration with regional teams and multiple external/internal partners (facility providers, smart hands, hardware vendors).
• On-call roster with daily handovers to support operational continuity.
• Support for developing knowledge and skills with new processes and procedures.

Hiring process

• Interviews to assess communication, coordination skills, and ability to work with SLAs and ticketing workflows.
• Role discussions covering on-call expectations and coordination responsibilities across teams and vendors.