Customer Operations Coordinator (Support)

TL;DR

Customer Operations Coordinator (Support): Managing front-line account operations and ticket triage for a healthcare EMR platform with an accent on precision in provisioning, account management, and clinical workflow support. Focus on building foundational technical expertise in SQL, REST APIs, and platform configuration to resolve customer issues and improve operational processes.

Location: Must be based in the United States (Fully Remote)

Salary: $65,000–$80,000 per year

Company

hirify.global is a health tech company building a modern EMR platform to automate clinical workflows and empower care teams.

What you will do

• Manage account operations including unlocks, staff provisioning, and permission changes.
• Triage incoming tickets from Slack, email, and web forms using established runbooks.
• Verify data states using read-only queries against customer databases.
• Categorize and prioritize tickets based on urgency and impact.
• Route complex technical issues to senior specialists with clear context and findings.
• Build foundational knowledge of the platform, clinical workflows, and documentation.

Requirements

• Must be based in the United States.
• 1+ years of experience in a support, operations, or customer-facing role.
• Strong written communication skills for daily customer interaction.
• Comfort working in ticketing systems and following established processes.
• Basic familiarity with web applications and SaaS platforms.
• Willingness to learn SQL, REST APIs, and log analysis tools.

Nice to have

• Prior experience in healthcare technology or EMR systems.
• Familiarity with clinical terminology or healthcare billing.

Culture & Benefits

• Competitive salary and equity package.
• Health insurance with 100% family coverage option.
• 401k retirement plan.
• 12 weeks of paid maternity/paternity leave.
• Flexible/unlimited PTO policy.
• Home office stipend.