Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS/AI): Managing a portfolio of high-growth and enterprise accounts for a conversational intelligence platform with an accent on renewals, feature adoption, and strategic account growth. Focus on bridging the gap between customers and technical teams to drive value through APIs and voice intelligence insights.

Location: Hybrid in Somerville, MA (USA)

Salary: $128,000 OTE

Company

hirify.global is a leader in conversational voice intelligence, providing APIs and platforms to help enterprises detect harm and prevent fraud in voice environments.

What you will do

• Manage end-to-end relationships for 5–10 accounts, including high-value enterprise customers.
• Own the renewal process and drive feature adoption to ensure continuous customer value.
• Lead trials and proof of concept projects to help prospects realize the full value of the product.
• Act as a trusted advisor and bridge between customers and internal product, sales, and engineering teams.
• Develop data-driven presentations and provide strategic recommendations to stakeholders.

Requirements

• 4+ years of experience in tech or SaaS, with a track record of managing accounts valued at $1M-$5M.
• Must be based in or able to work hybrid in Somerville, MA.
• Exceptional communication skills for engaging with senior leadership and executives.
• Technical fluency regarding product integrations, APIs, and solution architecture.
• Proven success in identifying growth opportunities and driving expansions within enterprise accounts.

Nice to have

• Experience working with REST APIs.
• Background in creating or delivering technical onboarding and training programs.
• Experience negotiating enterprise-level or partner contracts.
• Prior early-stage startup experience.

Culture & Benefits

• Competitive salary and equity options.
• Comprehensive health, dental, and vision insurance.
• Flexible PTO with a supportive culture of taking time off.
• Hybrid work model with core in-office days and flexible remote options.
• Inclusive, human-centered culture with regular leadership and industry learning sessions.