RPA Support Engineer (UiPath)

TL;DR

RPA Support Engineer (UiPath/Power Automate): Maintaining and optimizing RPA solutions for production environments with an accent on incident resolution and root-cause analysis. Focus on integrating AI-powered automation via UiPath AI Center and Microsoft AI Builder to expand intelligent automation capabilities.

Location: Ability to travel on a quarterly basis is required

Salary: $75,000 – $82,000

Company

hirify.global is a healthcare information management company specializing in secure data handling and automation.

What you will do

• Monitor, triage, and resolve incidents for UiPath and Power Automate bots in production.
• Perform root-cause analysis on failures and performance degradation to implement corrective actions.
• Maintain AI-enhanced automation workflows leveraging UiPath AI Center, Document Understanding, and Communications Mining.
• Ensure all automated processes involving PHI/PII comply with HIPAA requirements.
• Create and maintain support runbooks, troubleshooting guides, and knowledge base articles.

Requirements

• 2+ years of hands-on experience supporting or developing RPA solutions using UiPath (Orchestrator, Studio, Robots).
• 1+ years of experience with Microsoft Power Automate (cloud/desktop flows, connectors, CoE toolkit).
• Proficiency in at least one scripting language: PowerShell, Python, or VBScript.
• Experience with ITSM frameworks such as ServiceNow or Jira Service Management.
• Solid understanding of RPA architecture, including bot lifecycle, exception handling, and credential management.
• Ability to travel on a quarterly basis.

Culture & Benefits

• Commitment to hirify.global Core Values.
• Opportunity to work with cutting-edge AI-powered intelligent automation platforms.
• Collaborative environment partnering with compliance and security teams.