Associate Director, Commerce Operations (Amazon)

Location: Seattle, WA, United States; hybrid work with office attendance averaging four days per week

Salary: $75,000–$180,000 USD per year

Company

hirify.global is a global creative company combining brand experience, customer experience, commerce, media intelligence, data solutions, and production as part of WPP.

What you will do

• Provide strategic and commercial guidance on Amazon business performance, marketplace trends, operational issues, and growth priorities.
• Advise on promotions, product content, catalog, availability, retail readiness, and retail execution.
• Guide Amazon catalog setup, PDP optimization, A+ Content, imagery, variation structures, and operational best practices.
• Conduct marketplace audits covering in-stock availability, purchase order rejection rates, missed sales, and SKU-level profitability.
• Partner with Commerce Managers to resolve catalog errors, suppressions, and other complex operational issues.
• Interpret sales, traffic, conversion, share of search, buy box, purchase order, and weeks-of-cover data to identify risks, opportunities, and next steps.

Requirements

• 5–8 years of experience managing enterprise-level Amazon Vendor Central 1P and Seller Central 3P accounts, ideally in an agency environment.
• Strong commercial judgment and the ability to translate complex performance data into actionable business recommendations.
• Deep practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.
• Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, Concatenate, and Text-to-Columns.
• Ability to transform raw retail data into visual, executive-ready presentations and clearly communicate findings to client stakeholders.

Culture & Benefits

• Hybrid working model focused on in-person creativity, collaboration, and connection.
• Competitive benefits package.
• Equal-opportunity workplace committed to respect, inclusion, and career progression.