Global Key Account Management (KAM) Principal (Pharma)

TL;DR

Global Key Account Management (KAM) Principal (Pharma): Establishing and leading a world-class KAM framework across global priority customers and healthcare ecosystems with an accent on strategic design, governance, and capability development. Focus on building a scalable operating model, driving customer-centric growth, and integrating digital and AI-driven insights into commercial account planning.

Location: United Kingdom (Cambridge/London)

Company

hirify.global is a global healthcare company dedicated to bringing innovative treatments to patients in areas such as pain management and infectious disease across multiple international markets.

What you will do

• Lead the development and implementation of the Global KAM Strategy aligned with corporate and therapeutic priorities.
• Define and evolve the Global KAM Operating Model, including governance structures and decision rights.
• Design and implement a comprehensive KAM learning curriculum to build global capabilities.
• Establish global account planning methodologies and standards to ensure consistency across markets.
• Develop performance management frameworks, including KPIs and global dashboards for actionable insights.
• Drive the evaluation and implementation of KAM tools, CRM platforms, and digital enablement initiatives.

Requirements

• Significant experience in Key Account Management, Commercial Excellence, or Strategic Account Leadership within the pharmaceutical, biotech, or medical device sectors.
• Proven experience designing and implementing commercial operating models and governance frameworks.
• Strong understanding of healthcare systems, payer and provider environments, and complex stakeholder engagement.
• Demonstrated ability to influence senior leaders and lead cross-functional teams without direct authority.
• Degree in Business, Life Sciences, Healthcare Management, or a related discipline.
• Ability to operate effectively in a complex global matrix organization.

Nice to have

• Experience driving digital transformation, CRM adoption, and commercial enablement initiatives.

Culture & Benefits

• Opportunities for professional learning and development through varied programs.
• Collaborative and inclusive work environment.
• Exposure to strategic global commercial initiatives and senior leadership.
• Opportunity to shape the future of Key Account Management across multiple markets and healthcare systems.