L1 Technical Support Specialist (iGaming)

TL;DR

L1 Technical Support Specialist (iGaming): Providing first-line technical support for the hirify.global Casino Platform with an accent on incident analysis, system configuration, and cross-functional collaboration. Focus on processing incoming requests, maintaining system stability, and ensuring efficient resolution of technical cases within a high-load environment.

Location: Must be based in Poland

Company

A leading provider of secure, high-quality iGaming platform solutions for clients worldwide.

What you will do

• Process, classify, and perform initial analysis of incoming requests in Jira Service Desk.
• Provide first-line operational support for project systems and configurations.
• Review and make basic updates to configuration files using GitLab.
• Collaborate with Product, Development, QA, and Risk teams to resolve incidents.
• Maintain accurate ticket updates and documentation.
• Prioritize tasks based on business risk and requirements.

Requirements

• Higher education, preferably from a technical university.
• Experience with monitoring and logging tools like Datadog, Grafana, Sentry, and ELK (Kibana).
• Basic knowledge of HTML and CSS.
• Working proficiency in English required.
• Working proficiency in Russian required.

Nice to have

• Familiarity with GitLab CI/CD pipelines.
• Familiarity with APIs.

Culture & Benefits

• Private health insurance and comprehensive mental health program.
• Sports benefits and paid time off.
• Free online English lessons and local language courses.
• Maternity leave support and referral program rewards.
• Opportunities for upskilling, internal workshops, and professional conferences.