Customer Support Advisor

Location: Must be based in Belfast, UK (Hybrid role with on-site training).

Salary: £26,200 (increasing to £26,950 after 6 months; potential for up to £31,450 based on skill progression).

Company

A leading financial services organization committed to building a diverse, inclusive, and forward-thinking banking future.

What you will do

• Act as the primary point of contact for customers, providing friendly and professional support.
• Help customers navigate the banking app and resolve complex account-related queries.
• Participate in a comprehensive six-week on-site training program to build foundational banking knowledge.
• Collaborate with team members to ensure high standards of service delivery.
• Engage with the skill progression framework to advance expertise and earn higher compensation.

Requirements

• Must be based in or able to commute to Belfast, UK.
• A genuine passion for helping people and solving problems.
• Strong commitment to providing outstanding customer service.
• Willingness to learn and participate in a structured training program.
• Ability to work a flexible shift pattern including weekends.

Culture & Benefits

• Hybrid working model with homeworking options after training completion.
• Generous pension contribution of up to 15%.
• Private medical benefit with BUPA.
• 22 days of annual leave plus bank holidays.
• Access to colleague networks, mentoring, and career development opportunities.