Senior Collections Advisor (Fintech)

Location: Hybrid in Milton Keynes, with 3 days per week in the office and monthly attendance at the central London office

Salary: £32,000–£35,000 per year, plus equity and bonus opportunities, including a performance bonus of up to 20%

Company

hirify.global is a UK fintech using AI and Open Banking data to provide fair, affordable personal finance and consumer lending.

What you will do

• Handle customer enquiries about loans through live chat, email, SMS, and inbound and outbound phone calls.
• Assess customer affordability using Open Banking data and agree sustainable payment plans.
• Process promises to pay and customer notifications about alternative debt solutions.
• Identify and support customers showing signs of vulnerability while ensuring fair outcomes.
• Maintain accurate account records, interpret statements and ledgers, and escalate cases when required.
• Work with field suppliers, debt collection agencies, and insolvency portfolio managers while contributing to continuous improvement.

Requirements

• Experience in a customer-facing collections or advisory role dealing with customers in arrears on credit products.
• Good understanding of FCA regulation, including CONC7 and DPA requirements.
• Knowledge of debt solutions such as payment arrangements, DMPs, IVAs, Trust Deeds, DROs, and Breathing Space.
• Understanding of customer vulnerability and how to identify and manage it.
• Strong attention to detail, consistency, teamwork, and familiarity with KPIs, targets, SLAs, and quality assurance.
• Familiarity with Microsoft Word, Excel, Teams, and dialler software.

Culture & Benefits

• Hybrid work with three days per week in the Milton Keynes office.
• Equity ownership in the company.
• 25 days of annual leave plus 8 bank holidays.
• Two paid volunteering days per year and a one-month paid sabbatical after four years.
• Employee loan and free gym membership.
• Team wellness budget for shared activities such as yoga, tennis, or bouldering.