Team Leader - Onboarding & Due Diligence (Fintech)

TL;DR

Team Leader - Onboarding & Due Diligence (Fintech): Leading daily operations of the Customer Onboarding & Ongoing Due Diligence team with an accent on AML/KYC/KYB compliance and operational excellence. Focus on managing high-risk case escalations, optimizing workflow automation, and developing team performance to meet strict SLA and regulatory standards.

Location: Must be based in Poland (Remote or Hybrid options available).

Company

hirify.global is a smart financial app providing secure payments, multi-currency accounts, and personal finance management tools.

What you will do

• Supervise daily operations of the Onboarding team, ensuring SLA and quality targets are met.
• Manage workload allocation, shift scheduling, and daily stand-ups to remove operational blockers.
• Act as the senior escalation point for complex, high-risk KYC/KYB and underwriting decisions.
• Coach and develop Analysts through regular 1:1s, calibration sessions, and onboarding programs.
• Collaborate with Product and Tech teams to drive workflow automation and process improvements.
• Represent the onboarding function during internal/external audits and regulatory reviews.

Requirements

• Must be based in Poland.
• Minimum 4–6 years of experience in AML/KYC/KYB compliance or merchant underwriting within Fintech/Banking.
• At least 1–2 years of experience in a supervisory or team lead role.
• Deep practical knowledge of corporate structures, UBO identification, and high-risk customer verification.
• Strong understanding of risk appetite frameworks and senior-level sign-off protocols.
• Proven track record in managing operational KPIs, SLAs, and workflow optimization.

Culture & Benefits

• Real influence on shaping the financial product.
• Work in an environment focused on innovation and effectiveness.
• Competitive salary and flexible working conditions.
• Private medical healthcare.
• Access to internal and external training opportunities.