Technical Success Manager (Cybersecurity)

TL;DR

Technical Success Manager (Cybersecurity): Partnering with security and IT stakeholders to drive platform adoption and ensure measurable operational value with an accent on technical health, risk mitigation, and renewal readiness. Focus on translating complex cybersecurity concepts into actionable success plans and bridging the gap between deployment and active security operations.

Location: Melbourne Office, Australia

Company

hirify.global is a global leader in AI-driven cybersecurity, specializing in adaptive AI technology to detect and respond to real-time cyber threats.

What you will do

• Build trusted relationships with customer security and IT teams to understand their priorities and success outcomes.
• Create and execute technical success plans that drive platform adoption and reduce security risk.
• Identify high-value use cases to integrate the platform into daily security operations.
• Monitor product usage and health indicators to proactively address adoption gaps and retention risks.
• Lead mitigation planning for technical blockers and integration challenges.
• Provide technical health insights to support renewal readiness, QBRs, and account expansion strategies.

Requirements

• 3+ years of experience in a technical, customer-facing role such as Technical Success Manager, Technical Account Manager, or Technical Consultant.
• Strong understanding of enterprise cybersecurity, networking, cloud, or SaaS environments.
• Proven ability to drive adoption, retention, and customer health improvement.
• Excellent communication skills with the ability to translate complex technical concepts for diverse stakeholders.
• Experience engaging with security engineers, SOC analysts, and technical leaders.

Nice to have

• Experience with security operations, SOC workflows, threat detection, or incident response.
• Familiarity with customer success platforms, health scoring, and adoption analytics.

Culture & Benefits

• Commitment to professional development, skills training, and career growth opportunities.
• Collaborative environment focused on shared goals and high standards of integrity.
• Opportunity to work at the intersection of technical strategy and customer value in a growing global business.