Manager, Technical Account Management (Data Infrastructure)

TL;DR

Manager, Technical Account Management (Data Infrastructure): Leading the delivery and success of Technical Account Management (TAM) and Support Account Management (SAM) services for enterprise customers with an accent on post-sales outcomes and customer experience. Focus on driving net revenue retention, scaling AI-enabled operating models, and coaching a high-performing technical team across the APAC region.

Location: Hybrid; must be based in North Sydney, Canberra, Melbourne, or Brisbane, Australia

Company

A global leader in intelligent data infrastructure providing unified storage and integrated data services for AI and multicloud environments.

What you will do

• Lead, coach, and develop a high-performing team of TAMs and SAMs across the assigned area.
• Drive business development for Lifecycle Management Service offerings and expand adoption across the portfolio.
• Develop and execute strategic plans to align service motions with customer goals and company priorities.
• Manage resource capacity planning to ensure effective coverage and timely execution of deliverables.
• Build strong customer relationships and partner with internal stakeholders to drive value realization and advocacy.
• Champion innovation by standardizing best practices and leveraging AI and automation to simplify workflows.

Requirements

• 5+ years of experience in Customer Success, Technical Support, or post-sales delivery in an enterprise technology environment.
• 5+ years of people management experience leading technical, customer-facing teams.
• Demonstrated ability to drive operational cadence and performance management using KPIs (e.g., NRR, CSAT, adoption).
• Experience partnering cross-functionally with Sales, Support, Services, and Product teams.
• Proven experience working across multiple markets and diverse work cultures in the APAC region.
• Must be located in or have the right to work in Australia

Nice to have

• Domain expertise in data infrastructure, storage, and cloud/hybrid architectures.
• Familiarity with CS tools such as Salesforce, Gainsight, or ServiceNow.
• Experience in operating model transformation and process standardization at scale.
• Multilingual capabilities relevant to APAC markets.

Culture & Benefits

• Hybrid working environment designed to balance connection, collaboration, and culture.
• Culture that rewards initiative, impact, and ownership.
• Flexibility to balance professional ambition with personal life.
• Inclusive environment that celebrates diversity and bold thinking.