Manager, Scaled Abuse Countermeasures And Research (AI)

TL;DR

Manager, Scaled Abuse Countermeasures and Research (AI): Leading the SCAR team to defend against high-volume threats like spam, fraud, and fake account creation with an accent on ML-driven automation and threat research. Focus on building structured incident response workflows, scaling detection capabilities, and replacing manual processes with AI-powered solutions.

Location: Must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties).

Salary: $220,000–$275,000 + equity + benefits.

Company

Discord is a multiplatform, multigenerational, and multiplayer communication platform dedicated to helping people build genuine relationships and communities around shared interests and gaming.

What you will do

• Lead and grow the Scaled Abuse Scientists team to defend against bulk fake account creation, spam, scams, and fraud.
• Set a vision for the team that prioritizes automation and AI-powered incident response to reduce manual workflows.
• Define north-star metrics and build a roadmap for high-impact safety interventions.
• Establish a structured research program to systematically analyze attacker operations and signals.
• Partner with Safety ML, Data Science, and Product teams to integrate tactical findings into long-term automated countermeasures.
• Communicate complex attacker dynamics and economic trade-offs to senior leadership.

Requirements

• Must reside in or be willing to relocate to the San Francisco Bay Area.
• 2+ years of people management experience leading technical teams (engineers, ML engineers, or researchers).
• 4+ years of experience in Trust & Safety, fraud, or adversarial domains at a consumer-scale platform.
• Demonstrated ability to drive ML and automation adoption in an operations context.
• Strong analytical skills with fluency in SQL and Python for data investigation.
• Ability to apply behavioral-economics reasoning to break attacker incentives.

Nice to have

• Experience leveraging LLMs or AI agents for incident response and signal triage.
• Background in threat intelligence research and internet infrastructure.
• Experience tackling scaled abuse at large social platforms or marketplaces.
• Passion for Discord and the gaming communities served.

Culture & Benefits

• Competitive base salary with equity packages.
• Comprehensive benefits package for full-time employees.
• Opportunity to shape the strategy of a critical safety team at a massive scale.
• Collaborative environment working across Product, Legal, and Engineering.
• Commitment to inclusion and reasonable accommodations during the hiring process.