Professional Services Engineer (AI)

TL;DR

Professional Services Engineer (AI): Delivering high-quality implementations and configurations for Proactive AI and agentic platforms with an accent on technical analysis, troubleshooting, and customer journey optimization. Focus on translating business requirements into automated solutions using JavaScript, SQL, and API integrations.

Location: Must be based in Atlanta, GA (Hybrid: 2 days in office, 3 days remote)

Company

A global market leader in AI, cloud, and digital software solutions, serving over 25,000 businesses including 85 of the Fortune 100.

What you will do

• Implement Proactive AI Agents from requirements gathering through configuration, testing, and deployment.
• Deliver assigned technical tasks for client engagements with a focus on quality and customer satisfaction.
• Collaborate with global teams to build and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements to translate business processes into automated solutions.
• Configure and customize the SaaS platform to meet specific customer needs.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.

Requirements

• 3+ years of experience in professional services, software implementation, or technical support.
• Solid proficiency in SQL and JavaScript.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow implementation best practices.
• Strong written and verbal communication skills for client-facing interactions.
• Willingness to learn new tools and technologies in a fast-paced environment.

hirify.global-to-have">hirify.global to have

• Technical expertise in data structure extraction and summarization.
• Familiarity with C#, Python, HTML, and CSS.
• Experience with automation tools and AI.
• Basic experience with data analysis, reporting, or BI tools.
• Exposure to client-facing roles in a global or distributed team environment.

Culture & Benefits

• Hybrid work model (hirify.global-FLEX) providing flexibility between office and remote work.
• Fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles and domains.
• Opportunity to work with market-leading AI and cloud technologies.
• Equal opportunity employer committed to diversity and inclusion.