Customer Excellence Platform Specialist (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Excellence Platform Specialist (SaaS): Acting as a technical subject matter expert for the Ignition platform to optimize customer and operational performance. Focus on diagnosing complex system behaviors, bridging the gap between delivery teams and engineering, and driving platform adoption through hands-on investigation and scenario replication.
Location: Must be based in the United Kingdom (Hybrid role with offices in London and Nottingham).
Company
builds cloud-native SaaS software that transforms how energy retailers operate, innovate, and manage at scale.
What you will do
- Act as the primary technical SME for the Ignition platform, including configuration, workflows, and data structures.
- Analyze API logs, system data, and platform outputs to diagnose issues and identify root causes.
- Create and manage test environments to replicate customer scenarios and demonstrate platform best practices.
- Identify system constraints, configuration inefficiencies, and functional gaps to feed into Product and Engineering roadmaps.
- Support Customer Excellence teams by providing technical expertise to underpin performance improvement initiatives.
- Build technical capability within the team by sharing knowledge, coaching, and developing documentation.
Requirements
- Must be based in the United Kingdom.
- Strong experience working with complex enterprise platforms or SaaS systems.
- Proven ability to investigate and resolve technical issues in operational environments.
- Experience with APIs, system integrations, and data analysis tools like Databricks.
- Background in customer operations, service delivery, or managed services.
- Ability to communicate technical concepts clearly to both technical and non-technical audiences.
Culture & Benefits
- 25 days’ holiday plus bank holidays with the option to buy or sell 5 extra days.
- Vitality Health Insurance including private healthcare, virtual GP, and mental health support.
- Pension scheme with 5% matched contribution.
- Remote-first working environment with access to offices in London and Nottingham.
- 2 volunteering days per year.
- Regular team and company-wide events.
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