Customer Experience Associate (AQA)

TL;DR

Customer Experience Associate (AQA): Providing high-quality support to pet parents across multiple channels with an accent on diagnosing product issues and delivering clear, empathetic solutions. Focus on maintaining brand trust, resolving customer concerns efficiently, and contributing to team-based continuous improvement projects.

Location: Must be based in the United States

Salary: $18.00/hour + bonus

Company

hirify.global is a fast-growing pet supplement business dedicated to becoming the world's most trusted pet health partner.

What you will do

• Diagnose and resolve customer issues across phone, email, chat, and text channels.
• Guide pet parents through product quality concerns with empathy and clear communication.
• Take ownership of customer inquiries to ensure timely and effective outcomes.
• Participate in team projects and continuous improvement initiatives.
• Engage in weekly performance and growth check-ins with the team lead.

Requirements

• Must be based in the United States
• 1-3 years of relevant work experience.
• Strong problem-solving skills and ability to make decisions in real time.
• Proficiency with helpdesk or ticketing software.
• Working knowledge of Microsoft 365.
• Experience in a direct-to-consumer (DtC) environment is preferred.

Culture & Benefits

• Comprehensive medical, vision, and dental insurance.
• 401K retirement plan.
• 20 days PTO plus company holidays.
• Short-term and long-term disability insurance.
• Monthly internet stipend.
• Supportive, fast-paced team environment focused on pet health.