Technical Support Specialist (AI)

Location: Must be based in Seongnam-si, South Korea

Компания

hirify.global is an end-to-end technology company specializing in high-performance computing, memory, and LED solutions for complex enterprise challenges.

Что делать

• Perform real-time monitoring of GPU infrastructure at AI/HPC data centers.
• Provide technical assistance to customers via email, chat, and video conferencing.
• Register and resolve customer incidents, including initial hardware troubleshooting and repair.
• Collaborate with Tier 3 and engineering teams to escalate complex technical issues.
• Maintain and update technical documentation, runbooks, and troubleshooting guides.
• Assist with asset inbound/outbound logistics and RMA processing.

Требования

• Must be based in Seongnam-si, South Korea
• Fluent in Korean (verbal and written)
• Proficient in English (verbal and written)
• Ability to work in a 24/7/365 shift-based environment
• Bachelor’s degree in Computer Science, IT, or equivalent experience
• Proficiency in Linux, server hardware, and network troubleshooting

Хорошо, если есть

• Certifications: ITIL Foundation, Network Administrator, or Information Processing Engineer
• Prior experience in a Data Center (IDC) or Network Operations Center (NOC)
• Hands-on experience with ITSM and NMS incident management solutions

Культура и преимущества

• Opportunity to work with cutting-edge AI and HPC infrastructure
• Collaborative environment with global stakeholders
• Focus on professional growth and process improvement