Retention And Telesales Subject Matter Expert (Web Hosting)

TL;DR

Retention And Telesales Subject Matter Expert (Web Hosting): Developing and implementing strategies to optimize customer retention and sales performance with an accent on mentorship of specialists and transaction validation. Focus on improving sales effectiveness, designing training materials, and analyzing retention data to drive growth.

Location: Onsite in Cebu City, Philippines

Company

hirify.global is the leading European digitalization partner for small and medium-sized businesses, providing cloud infrastructure, cloud services, and hosting solutions.

What you will do

• Develop and implement strategies to optimize customer retention and sales performance.
• Mentor and guide Retention and Telesales Specialists in resolving complex issues and selling additional products.
• Design comprehensive training materials and conduct dynamic training sessions for the team.
• Monitor and evaluate customer interactions to ensure service excellence and compliance with policies.
• Analyze sales and retention data to identify trends and provide actionable insights to management.
• Collaborate with sales, marketing, and product teams to implement targeted campaigns and promotions.

Requirements

• Strong understanding of web hosting technologies and telesales techniques.
• Expertise in customer retention strategies and sales validation.
• Ability to provide guidance and mentorship to junior specialists.
• Analytical skills to monitor KPIs and evaluate performance data.
• Must be based in Cebu City, Philippines.

Culture & Benefits

• Open organizational structures with flat hierarchies and a strong team spirit.
• Friendly working culture where work and fun are compatible.
• Opportunities for professional growth within a leading European cloud provider.
• Inclusive environment valuing diversity regardless of background or identity.